Front Desk Concierge
About The Position
General Purpose: Provides assistance to guests and serves as an information source during their stay. Essential Duties: ¨ Promotes resort’s facilities and area attractions. ¨ Serves as a local information source for guests. ¨ Provides information about special events within the resort and the surrounding area. ¨ Maintains adequate supply of brochure rack items in a clean, well-organized manner. ¨ Answers all incoming calls to the guest service desk. ¨ Assists guests with various services such as: making dining reservations, ordering flowers wine, or gift baskets, coordinating car and limousine service, making or changing airline reservations, providing directions, and other special arrangements. ¨ Assists guests with questions and concerns, makes suggestions and identifies possible solutions. ¨ Incorporates safe work practices in job performance. ¨ Regular and reliable attendance. ¨ Performs other duties as required.
Requirements
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
- Ability to use internet.
Responsibilities
- Promotes resort’s facilities and area attractions.
- Serves as a local information source for guests.
- Provides information about special events within the resort and the surrounding area.
- Maintains adequate supply of brochure rack items in a clean, well-organized manner.
- Answers all incoming calls to the guest service desk.
- Assists guests with various services such as: making dining reservations, ordering flowers wine, or gift baskets, coordinating car and limousine service, making or changing airline reservations, providing directions, and other special arrangements.
- Assists guests with questions and concerns, makes suggestions and identifies possible solutions.
- Incorporates safe work practices in job performance.
- Regular and reliable attendance.
- Performs other duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
