Front Desk - Concierge Professional

Circles • McLean, VA

37d • $19 - $21 • Onsite

About The Position

The Greet Hub Concierge provides professional, high-quality support to employees, visitors, and internal stakeholders in a fast-paced corporate environment. This highly visible role combines hospitality, administrative coordination, and is responsible for executing daily operations at the Greet Hub while providing best-in-class service to employees, clients, and guests. The Concierge plays an important role in creating a welcoming, organized, and efficient workplace experience. This position requires strong communication skills, attention to detail, and the ability to manage multiple priorities while maintaining a professional and disciplined presence. The Concierge ensures consistency in service delivery, supports concierge research and contributes to an organized, efficient, and engaging workplace environment.

Requirements

• Minimum of 3 years of customer service experience.
• High school diploma or GED required.
• Proficiency with Microsoft Office Suite, including Word, Outlook, Excel, and Teams.
• Ability to use internet search tools, navigate systems, and complete accurate data entry.
• Dependable, flexible, and committed to delivering consistent service.

Nice To Haves

• Experience in front desk, concierge, hospitality, workplace services, or a related service environment preferred.
• Experience supporting a corporate office environment.
• Familiarity with service request systems, visitor management tools, or workplace support platforms.
• Experience working with employees, vendors, and guests in a polished service setting.

Responsibilities

• Provide a warm, polished, and professional welcome to all employees, visitors, and vendors, setting the standard for a five-star workplace experience
• Anticipate and proactively address employee and guest needs by leveraging context and insights to personalize interactions and create memorable, high-touch experiences.
• Respond to employee requests in a timely, courteous, and professional manner.
• Maintain a clean, organized, welcoming, and well-stocked reception area and common spaces.
• Support new hire tours and assist with visitor or group arrivals as needed.
• Stay informed about building activities, workplace updates, and local resources that may support employees.
• Assist with monthly tabling events to promote concierge services and engage employees.
• Ensure the front desk is never left unattended, coordinating coverage as needed
• Maintain site security by following established procedures, monitoring logbooks, issuing visitor badges, and ensuring compliance with workplace protocols.
• Enter service requests accurately and maintain complete and timely records in the appropriate systems.
• Maintain a working knowledge of building operations, workplace policies, and available services to assist with facilities-related requests and coordinate follow-up as needed.
• Support meeting logistics, event coordination, and internal communications assigned.
• Serve as a trained backup for remote switchboard coverage when needed.
• Assist with personal and convenience-related requests, including travel, gift ideas, event planning, and household services.
• Support travel coordination by providing car, hotel, and reservation recommendations.
• Handle requests with discretion, professionalism, and strong attention to detail.
• Coordinate with local vendors to help identify discounts, services, and employee offerings.
• Maintain awareness of local resources and experiences that may benefit employees.
• Communicate effectively with the onsite manager and broader team regarding daily operations, service needs, and employee feedback
• Help maintain a strong service culture through consistency, responsiveness, and teamwork.
• Adapt to changing priorities and business needs while maintaining service standards.
• Support operational improvements by sharing observations and ideas to enhance the employee experience.
• Achieve monthly targeted goals and service metrics as assigned
• Contribute to the documentation and refinement of Standard Operating Procedures to support consistency
• Perform other job-related duties as assigned

Benefits

• Medical, dental, vision insurance starting the first day of the month after hire
• Long-term and short-term disability insurance paid for by Circles
• 401k with match
• Life insurance paid for by Circles
• Generous PTO policy - Accrue up to 15 days during your first year
• Paid holidays
• One paid day off per year to volunteer
• Access to discount programs
• Four-week paid sabbatical every five years
• HSA/FSA account eligibility
• Access to Employee Assistance Program
• Access to Employee Benefit Resource Groups that provide ongoing learning and mentorship opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED