Front Desk & Community Engagement Coordinator (Part-Time)

ACHIEVEability•Philadelphia, PA

6d•Onsite

About The Position

ACHIEVEability (ACHa), located in the Haddington and Cobbs Creek neighborhoods of West Philadelphia, strives to break the cycle of poverty and foster a thriving community by partnering with neighbors to build on their strengths and contribute to the equitable growth of West Philadelphia. We are committed to addressing the systemic challenges faced by our community by providing direct services and advocating for equitable policy change. Serving over 3,000 residents each year, we are looking for energetic and creative problem solvers eager to help support individuals and families in reaching their full potential. Come be a part of our transformational efforts to end poverty and strengthen opportunities across West Philadelphia. The Front Desk & Community Engagement Coordinator serves as the first point of contact for ACHIEVEability, providing a welcoming, professional, and supportive environment for residents, partners, and visitors. This role manages front desk operations while supporting participant intake, follow-up, data tracking, and coordination with internal teams and external partners. This position requires a strong in-person presence, the ability to engage with diverse community members, and a commitment to creating a positive and responsive experience for all who enter ACHIEVEability’s space.

Requirements

High school diploma or equivalent required
1–2 years of experience in customer service, front desk, or community-facing roles
Basic to intermediate proficiency in Microsoft Excel (data entry, organizing spreadsheets, tracking)
Strong interpersonal and communication skills
Customer service orientation with a welcoming and professional demeanor
Ability to de-escalate situations and respond calmly under pressure
Strong organizational and multitasking skills
Solution oriented mindset with effective communication skills
Comfort working with spreadsheets and tracking data accurately
Ability to build positive relationships with community members and partners
Ability to work effectively in a collaborative, fast-paced environment
Commitment to ACHIEVEability’s mission and community impact

Nice To Haves

Experience working in a nonprofit, community-based, or social service environment
Familiarity with West Philadelphia communities and local resources
Experience supporting intake processes, data tracking, or administrative coordination

Responsibilities

Serve as the primary front desk representative, greeting and assisting all visitors, residents, and partners
Maintain a welcoming, safe, and organized reception area
Answer phones, manage inquiries, and route calls appropriately
Provide general information about ACHIEVEability programs and services
Support a positive, respectful environment and assist with basic de-escalation as needed
Conduct initial participant intake, including data collection and basic needs assessment
Enter and maintain accurate participant information in databases and Excel spreadsheets
Track participant interactions, referrals, and follow-up activities using spreadsheets and internal systems
Support follow-up communication with participants to ensure connection to services
Generate basic reports or summaries from tracking spreadsheets as needed
Coordinate with internal staff and external partners to support service delivery
Assist with scheduling appointments, referrals, and partner visits
Maintain and update partner contact lists and resource spreadsheets
Support communication with community-based organizations and service providers
Support logistics for on-site events, workshops, and community activities
Assist with event setup, check-in, and participant engagement
Maintain attendance logs and event data using spreadsheets
Provide general administrative and operational support to program teams