Front Desk & Community Engagement Coordinator (Part-Time)
About The Position
The Front Desk & Community Engagement Coordinator serves as the first point of contact for ACHIEVEability, providing a welcoming, professional, and supportive environment for residents, partners, and visitors. This role manages front desk operations while supporting participant intake, follow-up, data tracking, and coordination with internal teams and external partners. This position requires a strong in-person presence, the ability to engage with diverse community members, and a commitment to creating a positive and responsive experience for all who enter ACHIEVEability’s space.
Requirements
- High school diploma or equivalent required
- 1–2 years of experience in customer service, front desk, or community-facing roles
- Basic to intermediate proficiency in Microsoft Excel (data entry, organizing spreadsheets, tracking)
- Strong interpersonal and communication skills
- Customer service orientation with a welcoming and professional demeanor
- Ability to de-escalate situations and respond calmly under pressure
- Strong organizational and multitasking skills
- Solution oriented mindset with effective communication skills
- Comfort working with spreadsheets and tracking data accurately
- Ability to build positive relationships with community members and partners
- Ability to work effectively in a collaborative, fast-paced environment
- Commitment to ACHIEVEability’s mission and community impact
Nice To Haves
- Experience working in a nonprofit, community-based, or social service environment
- Familiarity with West Philadelphia communities and local resources
- Experience supporting intake processes, data tracking, or administrative coordination
Responsibilities
- Serve as the primary front desk representative, greeting and assisting all visitors, residents, and partners
- Maintain a welcoming, safe, and organized reception area
- Answer phones, manage inquiries, and route calls appropriately
- Provide general information about ACHIEVEability programs and services
- Support a positive, respectful environment and assist with basic de-escalation as needed
- Conduct initial participant intake, including data collection and basic needs assessment
- Enter and maintain accurate participant information in databases and Excel spreadsheets
- Track participant interactions, referrals, and follow-up activities using spreadsheets and internal systems
- Support follow-up communication with participants to ensure connection to services
- Generate basic reports or summaries from tracking spreadsheets as needed
- Coordinate with internal staff and external partners to support service delivery
- Assist with scheduling appointments, referrals, and partner visits
- Maintain and update partner contact lists and resource spreadsheets
- Support communication with community-based organizations and service providers
- Support logistics for on-site events, workshops, and community activities
- Assist with event setup, check-in, and participant engagement
- Maintain attendance logs and event data using spreadsheets
- Provide general administrative and operational support to program teams
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
