Front Desk Clerk

Marcus Corporation • Chicago, IL

7d • Onsite

About The Position

AC Hotel Chicago Downtown is looking for a Front Desk Clerk to be a part of their team. As a Front Desk Clerk, you will greet guests, welcome them to return for future stays, and provide them with prompt and courteous service. The way guests are treated largely impacts their experience. The AC Hotel Chicago is a 226-room hotel located just steps from the Magnificent Mile. As part of Marcus Hotels & Resorts, they focus on crafting unforgettable experiences for travelers who seek style, substance, and seamless service. The team embodies the rhythm of the city, catering to guests who embrace an "on-the-go" lifestyle. This role offers an opportunity to redefine hospitality, elevate guest experiences, and lead with passion, bringing artistry, excellence, and innovation to a dynamic team.

Requirements

• High school diploma or equivalent required.
• Prior work experience in a guest/customer service position required, preferably within the hospitality industry.
• Able to work independently, has good judgment, problem solving, and decision-making skills.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Excellent customer service and communication skills are required.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergencies.
• Must be able to work a varied schedule to include days, evenings, weekends, holidays, and the ability to work under pressure.

Responsibilities

• Deliver exceptional guest experiences from check-in to checkout.
• Masterfully handle reservations, inquiries, and complaints using hotel systems.
• Maintain composure and professionalism under pressure, resolving guest issues effectively.
• Build strong guest relationships through personalized service and local knowledge.
• Demonstrate strong communication and interpersonal skills, both in-person and on the phone.
• Accurately manage financial transactions and maintain cash handling responsibilities.
• Effectively multitask and prioritize tasks in a fast-paced environment.
• Contribute to overall hotel operations by performing various administrative duties.

Benefits

• Room discounts at Marcus Hotels & Resorts and Marriott worldwide locations
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• "Two for one" movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another while maintaining your service with the company
• Paid time off
• Medical, dental, and vision insurance (offered after 30 days of employment)
• Company-paid life insurance
• Employee assistance program offer
• 401k with employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED