Front Desk Clerk

DelMonte Hotel Group•Beachwood, OH

11h•Onsite

About The Position

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Front Desk Clerk of this exciting Residence Inn Cleveland Beachwood. Residence Inn by Marriott is an extended-stay hotel brand designed to make guests feel at home while traveling. The property offers spacious suite-style accommodations with full kitchens, flexible living and working spaces, complimentary breakfast, and amenities that support longer stays. Team members have opportunities to provide welcoming, service-focused hospitality while working in a supportive environment that values consistency, guest satisfaction, and attention to detail. We are looking for cultural innovators to join our team. If you are someone who has an inner creativity and love for art, design and culture, then we invite you to explore a career with the Residence Inn Cleveland Beachwood We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today – we’re waiting to hear from you!

Requirements

1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience.
Solid organizational, time-management and prioritization skills
Exceptional customer service skills
Ability to multi-task in a fast-paced environment
Basic computer and administrative skills
Availability to work a flexible schedule
Maintain a valid Driver’s License from the state which you reside with no major violations.

Responsibilities

Greet, register, and assign rooms to guests.
Answer telephone.
Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
Make and confirm reservations.
Monitor room availability, Block rooms.
Program wake-up calls.
Handle guest mail and messages.
Perform check-out services.
Open and close shifts making cash drops as necessary.
Maintain market stock and coffee area as needed.
Provide guests with information pertaining to available services and hours of the hotel, i.e. restaurant, pool, lounge.
Provide guests with directions and information regarding the local area.
Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
Ensure the cleanliness of the Front office, lobby and surrounding areas.
Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies.