Front Desk Clerk

CMI Management•Emmitsburg, MD

About The Position

Under the direction of the Residential/Transportation Supervisor, this position will require exceptional performance in all facets of customer service in a guest registration desk environment to include but not limited to the following listed responsibilities. This is a full-time position and for this 24/7 operation, selected candidate must be willing to work any shift, any day as scheduled or needed.

Requirements

High school diploma or equivalent
2 - 5 years of related hospitality and customer service experience required
Ability to handle high traffic volume of phone and front desk inquires
Must be neat, well-groomed and have high personal standards of honesty and integrity
Must be reliable and professional
Self-motivated, organized, and strong time management skills
Strong customer service and attention to detail skills
Must be proficient in both written and oral communication and able to interface well with others
Experience with Microsoft Office products (Word, Excel, PowerPoint, Acrobat)
Ability to be tactful, courteous, and use poise, professionalism, and good judgment in dealing with the public
Ability to execute all duties and responsibilities safely and efficiently
Ability to translate accurate written and oral messages from switchboard operations and vehicle fleet program
Must be able to stand for long periods of time and repeat the same movements
Ability to use hands to handle, control, or feel objects, tools, or controls
Ability to lift and move (with or without accommodation) items of up to 50 pounds
Must be willing to work any shift, any day as scheduled or needed
Must be knowledgeable of the local community area

Responsibilities

Provide administrative support to Supervisor by preparing monthly reports as it pertains to contractual requirements and assist with department functions, requests, and reports as required
Extract information from automated databases to prepare standard reports; ensure that proper grammar, spelling, and format are utilized
Conduct reviews of existing department standard operating procedures, administrative procedures and department policies and provide updates to Supervisor
Answer telephone and process messages, work orders and/or provide information regarding services to callers
Answer guest questions to include local services, local tourist attractions, and travel directions
Assist guests with special accommodation requests for luggage assistance
Conduct inventories of supplies, materials, and equipment needed to support lodging operations
Assist supervisor in mediating and resolving routine occupant complaints and disputes
Handle a wide variety of assignments designed to assess and improve contract service effectiveness and/or improve management oversight, processes and controls
Utilize expertise to identify difficult or unusual department problems that are not readily resolved by normal methods and procedures, and report such to the supervisor
Greet, register, and assist visitors, answer inquiries, and create a welcoming environment at an academic dormitory facility
Compile, maintain and distribute communications, such as emails, reports, and other department correspondences
Maintain records of room assignments and other registration-related information in database and department communication log
Perform various requirements in a Windows based program such as travel reservations and lodging reservations
Create and/or maintain filing systems, both electronic and physical
Gather reimbursement information
Coordinate and confirm drivers for any scheduled or unscheduled transportation needs
Communicate with shuttle drivers to review passenger lists and provide appropriate course of action
Perform special projects and other duties as assigned