Front Desk Clerk - Part Time

Hilton Grand Vacations • Paradise, NV

3d • Onsite

About The Position

A career as a Front Desk Clerk ensures that every interaction with a guest or owner is a positive and memorable experience while checking them in and out of the property. Join our award-winning team at the newly renovated Hilton Grand Vacations Flamingo Property. Our resort is located in the center of the Las Vegas strip, within the 15-acre Flamingo resort campus, offering easy access to local casinos, restaurants, and attractions. This is your chance to be a part of a dynamic and thriving environment where you can learn and grow in your career.

Requirements

• Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.
• Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
• Ability to multi-task responsibilities and prioritize duties.
• Ability to work a full shift (8 hours) walking and standing with or without reasonable accommodations
• 6 months Customer Service Experience.

Nice To Haves

• Previous Front Desk/Guest Services Agent experience
• Credit card transactions
• Previous Resort Hospitality or related industry experience

Responsibilities

• Check in and out Owners and Guests
• Greeting guests and providing them with superb customer service.
• Respond to guests’ requests.
• Assists guests with reservations or change.
• Generates invoices and collects payments.
• Maintains safety deposit boxes.
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Work as a team with co-workers to complete check lists and daily duties.
• Prepares and consistently restocks the front desk with supplies.
• Ensuring the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
• Answering all guest questions and incoming calls.
• Redirecting phone calls to the appropriate department and taking down messages.
• Distributing and receiving office correspondence.
• Scheduling appointments and meetings.
• Managing room relocation
• Handling emergency situations.
• Assisting guests with disabilities.
• Train and support night audit duties as needed
• Other duties as requested by your leader.

Benefits

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed