Front Desk Clerk-Carolina-Full Time

Pinehurst • Pinehurst, NC

1d • Onsite

About The Position

The primary purpose of this position is to be responsible for the efficient check-in/check-out of the guests in a positive, friendly manner. This role involves managing guest interactions, resolving issues, maintaining records, and understanding resort operations.

Requirements

• High school diploma or general education degree (GED)
• A minimum of 6 months related experience
• Ability to work different shifts each day to accommodate business demands.

Responsibilities

• Efficiently and accurately check in/out guests through face-to-face verbal and written communications and computer.
• Resolve guests’ complaints and problems in a positive, caring, and friendly manner.
• Maintain appropriate records accurately.
• Have a thorough knowledge of package plans, special promotions, breakdown of packages, and applicable charges and taxes.
• Be knowledgeable of all reports.
• Act as cashier for guests; obtain bank; count and verify contents and audit.
• Direct guests to all resort facilities (Golf courses, Condos, Manor Inn, Holly Inn, Carolina Hotel, Beach Club, etc).
• Understand all aspects of the resume book (group dates, billing instructions, arrival times, group VIPs, etc.).
• Understand posting of all charges.
• Answer telephone using guest name and transfer calls to other departments.
• Know hours of operation of all outlets and facilities.
• Know daily resort availability, due outs, and arrivals.
• Be aware of uniform regulations, be neat and professional looking at all times.
• Present yourself in a congenial and pleasant way towards guests and other employees.
• Keep work areas clean and organized during scheduled work shifts.
• Ensure interaction with guests is professional and ethical at all times.
• Immediately report to the Front Desk Manager any attempt by outside vendors to solicit through the Front Desk.
• Never accept from or distribute for an outside vendor any passes, discount coupons, or other collateral.
• Never accept any form of compensation from an outside vendor in return for recommending or promoting their business.
• Ensure that the bank is secured and is not left unattended or open for access by others who are not approved to access the bank.
• Responsible for accurately counting cash received and disbursed and for making accurate change when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees