Front Desk Clerk

L'auberge Casino Resort Lake Charles•Lake Charles, LA

2d•Onsite

About The Position

PENN Entertainment is seeking a Front Desk Clerk to join their team. This role involves providing friendly and efficient service to guests, managing reservations, and assisting with various hotel-related duties. The company emphasizes a fun, fast-paced work environment with opportunities for career growth and a supportive team. They offer a competitive Total Rewards package that includes wellness programs, day-one medical coverage, 401(k) matching, and annual performance bonuses. Paid time off is also provided and increases with employment length.

Requirements

High School Diploma or equivalent required.
Ability to maintain a high level of confidentiality and professionalism.
Must possess excellent customer service and interpersonal skills.
Must have good written and verbal communication skills; must be fluent and literate in English.
Must have basic math and money handling skills.
Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
Must have ability to work efficiently in a team-oriented environment.
Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.
Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.

Nice To Haves

Prior hospitality or Front Desk experience preferred.
Strong computer skills with proficiency in Microsoft Office applications preferred.

Responsibilities

Provides friendly and efficient service to guests during check in/check out procedures.
Makes and confirms reservations and assists guests with problems or questions.
Obtains information necessary to guarantee rooms (e.g. identification, credit card verification, etc.).
Performs Front Desk, Call Center, and other hotel-related duties when necessary.
Keeps Hotel Services Supervisor informed of any problems.
If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner.
Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.
Maximizes resort revenues by selling reservations based on predetermined rate strategies.
Accurately enters all reservations into the computer system according to department policy and procedure.
Provides information to guests regarding local services and events.
Assists the Player Development team with all reservations and requests.
Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.
Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures.
Remains current on all casino activities and assists guests with all inquiries.
Answers phone and assists with clerical tasks.
Ensures that rooms are clean prior to issuing keys.
Receives cash, checks, credit cards, and comps in payment, obtaining proper approval and authorization.
Maintains an operating bank, renders bills, and issues change.
Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino.
Responsible for the control of safe deposit transactions.
Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements.
Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner.
Performs all other related and compatible duties as assigned.
Maintains strict confidentiality in all company matters.