Front Desk Clerk

Hilton Grand Vacations • Brian Head, UT

1h • Hybrid

About The Position

At Hilton Grand Vacations, our goal is to make someone’s day, every day. We work in an exciting and energetic environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Discover the happiness of delivering lasting memories and showing our guests how grand life can be. A career as a Front Desk Clerk at Cedar Breaks Lodge ensures that every interaction with a guest or owner is a positive and memorable experience while checking them in and out of the property.

Requirements

• Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.
• A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations.
• Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
• Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
• 6 months Customer Service Experience.

Nice To Haves

• Front Desk/Guest Services Agent
• Cash/credit card transactions
• Resort Hospitality or related industry

Responsibilities

• Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
• Inputs information into the computerized reservations’ system to update and maintain records.
• Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises.
• Generates invoices and collects monies due through the rental program and through merchandise sales.
• Maintains safety deposit boxes.
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
• Provides information on area attractions and resort amenities.
• Type correspondence and reports for management as needed.

Benefits

• Competitive hourly base pay and positive team environment
• Daily Pay
• Discounted hotel rates worldwide
• 401(k) program with company match
• Employee stock purchase program
• Generous Paid Time Off Program and Paid Sick Time
• Recognition Programs and Rewards
• Tuition reimbursement
• Numerous learning and career advancement opportunities
• medical, dental and vision insurance
• extraordinary travel benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed