Front Desk Clerk

Livinn Hotels•Burnsville, MN

8d•Onsite

About The Position

LivINN Hotels is a small business in hospitality in Burnsville, MN. We are professional, agile, fast-paced and our goal is to provide exceptional and memorable experiences for guest and residents. We have properties around the metro and in Sharonville OH. The Front Desk Clerk/Night Auditor will operate the front desk and assist guests with inquiries and other needs during registration, stay, and checkout. An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary.

Requirements

Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills including dealing with difficult and rude patrons.
Excellent organizational skills and attention to detail.
Familiarity with local areas with the ability to provide directions and maps to local attractions and destinations.
Must be able to pass background check.

Nice To Haves

High school diploma or equivalency preferred.

Responsibilities

Operate the front desk and assist guests with inquiries and other needs during registration, stay, and checkout.
Perform additional job-related responsibilities and duties as assigned and/or necessary.
Efficiently manage the operations of the front desk, ensuring minimal time is required for check in and checkout.
Warmly and professionally welcome all guests.
Use “Magic Formula” when answering reservation inquiry phone calls.
Treat requests with professionalism, tact, and a courteous manner.
Ensure the lobby and shared areas are neat and orderly.
Maintain knowledge of hotel policies including room rates, discounts, special offerings, and community events.
Maintain knowledge of upcoming events, local area, and hotel offerings.
Perform other related duties as assigned.
Attend meetings and training courses as required.
Maintain proper dress code and personal hygiene as listed in Company Guidelines.
Complete shift duties according to checklist.
Assist with laundry.
Ensure prompt delivery of final bills to guests.