Front Desk Clerk
About The Position
The primary function of a Front Desk Clerk is to perform customer service and attend to guests at the front desk of the hotel. TMC Transportation has a culture that is built upon excellence in service. Our professional drivers take pride in delivering the highest quality of work in the industry. As an employee-owned company, all employees contribute to, and benefit from, the success of TMC. The challenge to grow and meet TMC's consistent high standards creates an energy within the company that is rare. Together, we are TMC and we OWN excellence! TMC delivers flatbed freight throughout the United States. Freight consists of roofing, steel, and various items that require securement onto a flatbed trailer. Additionally, we have relationships with dedicated customers for which we haul specialized loads. Our Logistics Division offers solutions for our customers who need van, refrigerated, or inter-modal services.
Requirements
- High School diploma or equivalent required.
- Must have valid driver’s license.
- Good working knowledge of computers.
- Must have strong customer service skills.
- Ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to communicate effectively to customers or employees of organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Nice To Haves
- Other duties may be assigned.
Responsibilities
- Check guests in and out of rooms using computer.
- Take guest reservations by phone or in person.
- Operate hotel switchboard to transfer guest calls and record and make guest wake up calls.
- Drive shuttle van as needed.
- Balance cash drawer and shift deposit.
- Oversee the gift shop and complete transactions related to the gift shop while on duty.
- Maintain files and complete paperwork related to the front desk.
- Use proper procedures for any safety and/or security issues that occur during shift.
- Operate laundry equipment to wash, dry, fold and store laundry.
- Deliver rollaways, cribs and additional guest supplies if requested.
- Keep all work areas and lobby clean and orderly.
Benefits
- Employee-owned company
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
