Front Desk Clerk-Remote Lodge, Geraldton ON
Aramark•Thunder Bay, ON
•Remote
About The Position
Aramark Remote Workplace Services are hiring for Front Desk Clerk for a remote lodge near Geraldton, ON. The Front Desk Clerk is responsible for ensuring guest satisfaction by assisting with guest needs, booking reservations, act as a point of reference for guests who need information and resolving or escalating any guest concerns or issues. Responsible for oversight or delegation of responsibilities within the guest services operation. Organization and good time management skills are a must.
Requirements
- Previous guest services experience required
- Demonstrates excellent customer service skills
- Demonstrates interpersonal and communication skills, both verbal and written
- Demonstrate organization skills, accuracy, and attention to detail
Nice To Haves
- Supervisory experience in a related role preferred
Responsibilities
- Understand guests needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
- Greet and provide customer service to guests while anticipating their needs
- Fulfills special requests made by hotel guests and participates in the organization of special events
- Arrange events, excursions, transportation etc. upon request from hotel residents
- Schedules and assigns daily work assignments the guest services team and oversees completion of tasks
- Coordinate guest itineraries, prior to the guest’s arrival, for requests received via phone, fax and e-mail
Benefits
- Comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
