Front Desk Agent - Lodge Tower

The Westin Riverfront Resort & Spa•Vail, CO

3h•Onsite

About The Position

At Lodge Tower, the front desk is where the guest experience starts. As a Front Desk Agent, you'll welcome guests, manage the details of their stay, answer questions, solve problems, and keep the operation moving from arrival through departure. The right person is friendly, dependable, comfortable juggling multiple priorities, and takes pride in getting the details right.

Requirements

Previous hospitality, hotel, retail, restaurant, or other customer-facing experience preferred.
Comfortable learning and using property management or reservation systems, email, and basic office technology.
Strong verbal and written English skills with the ability to interact professionally with guests and team members.
Ability to work mornings, evenings, weekends, and holidays based on business needs.
Ability to remain on your feet for extended periods and perform light lifting, stocking, setup, and breakdown associated with front desk, breakfast, coffee, and après service.

Nice To Haves

Genuinely enjoys helping people and creating a warm, personalized experience for every guest.
Communicates clearly and professionally with guests, coworkers, and other departments while maintaining a positive, welcoming demeanor.
Comfortable shifting priorities, jumping in where needed, and contributing in a hands-on environment where teamwork matters.
Accurately manages reservations, guest requests, payments, and daily tasks while keeping guest-facing areas polished and organized.
Reliable and punctual, with the initiative to anticipate guest needs, solve problems, and take action without always being asked.

Responsibilities

Check guests in and out, process payments, maintain accurate folios, and manage reservations and daily guest information.
Create a welcoming front desk and lobby experience while keeping the area organized, clean, and ready for guests throughout the day.
Respond to guest questions and requests in person, by phone, and by email, providing helpful information, local recommendations, and timely solutions.
Work closely with Housekeeping, Maintenance, and other teams to coordinate guest requests, communicate important updates, and ensure smooth shift handoffs.
Help with breakfast, coffee, and après service, including setup, restocking, presentation, cleanup, and jumping in wherever the operation needs support.