Front Desk Clerk, Tenaya Lodge at Yosemite
About The Position
Delaware North Parks and Resorts is hiring full-time and part-time Front Desk Clerks to join our team at Tenaya Lodge at Yosemite in Fish Camp, California. As a Front Desk Clerk, you must be friendly, outgoing, and customer-service focused when addressing guests, so making a great impression is key. If engaging with guests is your forte, your next career move has arrived; apply now and join our team. Embark on a thrilling journey at Tenaya Lodge! Nestled near Yosemite National Park's entrance, our mountain resort promises a year-round playground for outdoor enthusiasts. Join our global team in an awe-inspiring location that inspires every day. Tenaya Lodge is a 4-diamond resort located just outside the south entrance to Yosemite National Park. Surrounded by beautiful trees and granite peaks, the property offers a wide range of outdoor experiences. The resort is also home to Waybound, a nearby collection of modern cabins and cottages that provide a more private, retreat style stay with access to resort amenities. At Tenaya Lodge, team members are part of a hospitality experience shaped by the outdoors in one of California’s most iconic destinations.
Requirements
- Ability to recognize and respond to guests social cues
- Good interpersonal communication skills in person and by phone
- Ability to multitask in a fast-paced environment
- Experience interacting with guests while performing desk functions and using software platforms
- Demonstrated ability to maintain professionalism and a calm manner under pressure
- Judgment to resolve guest issues with minimal supervision, and knowing when to escalate
- Minimum of 6 months of front desk experience or 1 year of customer service experience required
- Must be at least 18 years old
Responsibilities
- Greet and register guests via a centralized registration system and coordinate with housekeeping as needed
- Manage cash and credit card transactions while keeping accurate paperwork
- Resolve small guest issues immediately, delivering items to guests as needed
- Monitor and balance the daily figures, post room and tax charges on guest accounts
Benefits
- Health, dental, and vision insurance
- 401 (k) with company match
- Paid vacation days and holidays
- Paid parental bonding leave
- Tuition or professional certification reimbursement
- Weekly pay
- Free shift meal in our employee dining room
- Commuter bonus - $10/day for 35+ miles and $20/day for 50+ miles
- Employee discounts - 20% off food and beverage, and 30% off retail
- Access to guest recreation equipment and activities
- Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
