Front Desk Clerk/Sheraton Minneapolis West

Remington Hospitality • Minnetonka, MN

13h • Onsite

About The Position

The Front Desk Clerk is responsible for greeting and communicating cordially with guests, promptly and professionally checking them in and out of the hotel. This role also involves assisting in pre-registration and blocking of reservations, accurately managing cash handling, and having a complete working knowledge of the Front Office computer or manual system. The ideal candidate will have a high work ethic, self-initiative, and enjoy working as part of a team to provide great guest experiences.

Requirements

• High work ethic and self-initiative
• Ability to work varying schedules to include nights, weekends, and holidays
• Enjoys working as and being part of a team that provides great experiences for our Guests!

Nice To Haves

• Complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Knowledge of hotel rates, discounts and how to handle each.
• Working knowledge of reservations and procedures.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Take same day reservations in approximately 2 minutes.
• Know and follow cancellation procedures and relocation procedures when necessary.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed