Front Desk Clerk, The Westin Buffalo

Delaware North • Buffalo, NY

134d • Onsite

About The Position

Delaware North Parks and Resorts is hiring full-time or part-time Front Desk Clerks to join our team at The Westin Buffalo in Buffalo, New York. As a Front Desk Clerk, you must be friendly, outgoing, and customer-service focused when addressing guests, so making a great impression is key. If engaging with guests is your forte, your next career move has arrived; apply now and join our team. Join our collaborative team at the Westin in downtown Buffalo, New York. Our busy, four-diamond hotel will allow you to meet people from around the world and work with a supportive team focused on career development.

Requirements

• Good interpersonal communication skills in person and by phone
• Ability to multitask, function professionally under pressure from guests and supervisors.

Nice To Haves

• Previous customer service experience are beneficial.
• Previous customer service experience preferred.
• Previous front desk experience preferred.

Responsibilities

• Greet and register guests via a centralized registration system and coordinate with housekeeping as needed
• Manage cash and credit card transactions while keeping accurate paperwork
• Resolve small guest issues immediately, delivering items to guests as needed
• Monitor and balance the daily figures, post room and tax charges on guest accounts

Benefits

• Health, dental, and vision insurance
• 401 (k) with company match
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition or professional certification reimbursement
• Weekly pay
• Free shift meal
• Free parking
• 30% discount at Jake's Cafe
• Discounted room rates for employees, friends, and family
• Generous Marriott discounts
• Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED