Front Desk Clerk (The Club)

Don Moyer Boys & Girls Club•Champaign, IL

14h•Onsite

About The Position

The Front Desk Clerk displays exceptional customer service by greeting and welcoming all members, volunteers and guests to Don Moyer Boys & Girls Club. This position ensures that everyone receives accurate information and prompt service. This is an hourly part-time position with a schedule of 2:30pm - 7:30pm, Monday through Friday.

Requirements

Must be at least 18 years of age
High school diploma or GED equivalent required
One or more years of customer service required
Excellent written and verbal communication skills
Detail-oriented and well-organized
Experience with office equipment, computers, and basic applications (Microsoft suite) required

Nice To Haves

Experience in a school or youth-serving organization is highly desirable

Responsibilities

Serves as front desk receptionist for a designated program site; greets members, guests, and volunteers and provides information and direction
Ensures that youth entering the facility have an up-to-date membership, greets them by name, and checks each member in using the member database
Releases members at pick up to authorized parties by confirming identity and logs members out upon departing the facility using the member database
Supports program staff by preparing attendance and daily service report sheets and ensures sheets are collected at the end of the programming day
Answers incoming telephone calls at the designated program site, provides basic information to callers, takes messages and follows up as necessary
Provides communication with parents, members, guests, volunteers, and staff at the direction of the Program or Unit Director
Supports a safe and secure environment by monitoring facility access and reporting concerns
Manages volunteer sign in/out and logs volunteer hours
Maintains a clean and orderly front desk area
Monitors supplies and submits requisition forms as requested by Program Leadership