Front Desk Clerk

Concord Hospitality Enterprises•Atlanta, GA

1d•Onsite

About The Position

As a Front Desk Clerk, you will be responsible for providing guests with the best hospitality experience possible. This includes assisting guests efficiently, courteously, and professionally at all times, maintaining a high level of service, and promptly addressing any guest concerns or issues to ensure their satisfaction. You will also be responsible for posting guest charges, collecting payments, handling cash according to procedures, managing guest mail and messages with professionalism, and being knowledgeable about the hotel brand and its programs. Effective communication with various departments and management regarding guest feedback is crucial. You will need to respond quickly to calls, visitors, and team members requiring front desk assistance, and possess full knowledge of hotel safety and emergency procedures.

Requirements

Must have weekly open availability.
Available to work either shift (7am to 3:30 pm or 3:00 PM to 11:30 PM).
Applications submitted without a resume will not move forward.

Responsibilities

Assisting guests efficiently, courteously and professionally at all times.
Maintain a high level of service and hospitality.
Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
Handle guest mail and messages with respect to privacy and professionalism.
Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
Be a great communicator to various departments and management on guest comments and concerns.
Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
Have full knowledge of hotel safety and emergency procedures.