Front Desk Clerk - MGM Grand

MGM Resorts • Las Vegas, NV

7d • Onsite

About The Position

As a Front Desk Clerk, you are an essential part of creating memorable guest experiences. By creating a welcoming environment, managing the check-in and check-out process, processing guest payments and account transactions, and assisting with questions or special requests throughout each stay, you'll help ensure smooth front desk operations. Your friendly service and attention to detail help every guest feel welcomed and valued from arrival to departure.

Requirements

• Must be at least 18 years of age
• Has prior experience working in a hotel or resort setting in a similar front desk or guest service role
• Is proficient in Microsoft Office and able to quickly learn and adapt to various hotel software systems

Responsibilities

• Welcome guests to the property and the MGM Resorts by providing memorable service and anticipating guest needs
• Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challenges
• Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
• Enhance guest experience by offering upgraded accommodations where available in accordance with authorized programs and processes
• Partner with Housekeeping and other related departments to meet guest expectations and special requests
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions
• Control and issue keys while promoting security, privacy, and confidentiality of all guests
• Assist Guest Services Representatives as needed
• Balance room inventory in advance and identify and resolve any over-commitments by room types
• Review out of order rooms for accurate return dates; report any room maintenance problems to management, housekeeping and/or engineering
• Run all daily reports that are required to complete necessary job duties such as group arrivals and departures, housekeeping briefs, and trace reports

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off-shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed