Front Desk Clerk

Indus Hotel Corp•Newark, OH

13d•$13 - $15•Onsite

About The Position

Service guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessary front office equipment, etc. to ensure high-quality guest relations. Effectively support the Front Office Supervisor, control and manage all front office operations and exceed company standards for guest satisfaction. Hours vary each week based on business levels which includes evenings, weekends & holidays.

Requirements

Customer services experience/hotel front desk experience preferred
Excellent interpersonal/communication and customer service skills
Proficiency of English Language for understanding business letters, memos, customer interaction, presentations, demonstrations, employee direction, audits etc
Must wear uniform and nametag
Must comply with hotel and brand standards
Ensures compliance of all company policies and procedures
Have good understanding of PMS system
Be willing to work any shift and fill in when other associates are not able to work
Continue working until the next shift arrives
Maintain personal cleanliness

Nice To Haves

Customer services experience/hotel front desk experience preferred

Responsibilities

Assists in maximization of revenue goals through up selling and down selling according to occupancy, rates and competitors
Efficiently coordinates daily arrivals and departures including special requests
Follow hotel’s cash handling procedures
Keeping front office neat and organized and communicating daily activities to appropriate departments
Seeks feedback from guest to ensure the highest level of satisfaction and resolving problem situations through management aid to exceed guest expectations
Responds to and directs emergency situations and security issues to management immediately
Report to supervisor any health, safety, or hazard issues
Ensures that health and safety standards are maintained with the front desk both employee and guest perspective
Ensuring of safety and well being of our guests and co-workers by having a working knowledge of crisis and emergency procedures
Responsible for all operations of the front desk including shift reports, cash drops, call around and other functions to better serve guest and operation of front desk
Attends meetings and training as requested
Responsible for proper key control
Must wear uniform and nametag
Must comply with hotel and brand standards
Ensures compliance of all company policies and procedures
Work closely with the sales team and capitalize on all revenue
Have good understanding of PMS system
Be willing to work any shift and fill in when other associates are not able to work
Continue working until the next shift arrives
Send a daily end of shift activity to Supervisor and copy to General Manager
Must embrace the Mission, Values and Vision of Indus
Maintain personal cleanliness