Front Desk Clerk (Full Time)
Bally's Chicago•Kingsbury, NV
•Onsite
About The Position
This is a full-time Front Desk Clerk position. The role involves managing guest check-in and check-out processes, assigning accommodations, handling guest accounts and payments, and maintaining knowledge of hotel operations. The clerk will also be responsible for processing guest orders and reservations, maintaining guest folios, and addressing any issues that arise.
Requirements
- Must be able to wear a face mask during shift.
Responsibilities
- Perform a friendly, professional, and timely manner check in and checkout processes for arrivals and departures
- Assigns guest accommodations in accordance with procedures and SOPs. Maintains room availability and reports any issues to supervision.
- Handles assigned bank in accordance with established internal controls properly and performs accurately account postings to guest folios.
- Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the reception desk's daily operation.
- Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
- Able to articulate amenities menu and process guests' orders and make reservations on behalf of the guest
- Maintains guest folios, ensuring all room charges and credits are recorded in a timely manner.
- Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
- Brings any problems to the attention of the manager or supervisor on duty.
- Must be able to wear a face mask during shift.
- Performs related duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
