Front Desk Clerk - Park MGM

MGM Resorts International

1d • Onsite

About The Position

Join the team as a Front Desk Clerk, where you’ll create a warm and memorable first impression for guests in a luxury resort environment. In this role, you’ll deliver personalized service while assisting guests with arrivals, departures, reservations, and special requests to ensure a seamless stay. Working in a fast-paced, guest-focused environment, you’ll anticipate needs, build meaningful connections, and create WOW moments guests will remember long after their experience with us!

Requirements

• Must be 18 years of age or older
• High School Diploma or GED
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
• Must be able to work various shifts, including weekends and all holidays

Nice To Haves

• One (1) year of prior relevant Guest Facing Customer Service experience preferred
• Six (6) months of prior relevant cash handling experience preferred

Responsibilities

• Welcome guests to the property by providing memorable service, anticipating guest needs, and resolving guest concerns in alignment with S.H.O.W. Service Basics
• Manage guest check-ins, check-outs, walk-ins, and early or late arrivals and departures in a seamless and professional manner
• Enhance the guest experience by offering room upgrades when available and promoting MGM Rewards enrollment and benefits
• Partner with Housekeeping and other departments to meet guest expectations and special requests
• Process payments, post charges and credits accurately, handle cash and credit transactions, and balance all cash and cash equivalent transactions according to property procedures

Benefits

• Free meals in our Park MGM employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED