Front Desk Clerk

Hilton Grand Vacations•Park City, UT

27d•Onsite

About The Position

HGV Now Offers Day One Team Member Benefits! Now Offering Daily Pay Come join the best team in all the land at Sunrise Lodge! Our 83-units resort sits in the west high mountain road in the heart of Park City, Utah. As part of the Hilton family, you will enjoy great benefits, a team that feels like family and a career that will inspire you. HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits! Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

Requirements

Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.
A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations.
Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
6 months Customer Service Experience.

Nice To Haves

Front Desk/Guest Services Agent
Cash/credit card transactions
Resort Hospitality or related industry

Responsibilities

Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
Inputs information into the computerized reservations’ system to update and maintain records.
Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises.
Generates invoices and collects monies due through the rental program and through merchandise sales.
Maintains safety deposit boxes.
Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
Provides information on area attractions and resort amenities.
Type correspondence and reports for management as needed.