Front Desk Clerk - Part time
About The Position
Do you want to work for a company that puts people first and inspires your best? At HGV, we will help you reach your goals and build your future. Our Team Members are the HEART of what we do. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations! We are now seeking for a Front Desk Clerk to join our team at our Desert Retreat Hilton Grand Vacation Club property in Las Vegas, NV. A career as a Front Desk Clerk ensures that every interaction with a guest or owner is a positive and memorable experience while checking them in and out of the property.
Requirements
- High School Graduate or Equivalent
- Proficient English language interpersonal skills to communicate both verbally and in writing with guests, owners and co-workers, and fully comprehend job assignments.
- Have open availability to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
- Ability to multi-task responsibilities and prioritize duties to organizational demands
- Prior data entry experience required.
- Previous customer service experience
Nice To Haves
- Prior hospitality or related experience.
- Previous Front Desk or relevant work history
- Bilingual (Spanish Preferred)
Responsibilities
- Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
- Accesses reservation system to resolve unit availability and assists guests with reservations or changes as required.
- Generates invoices due through the rental program and through merchandise sales.
- Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
- Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
- Provides information on area attractions and resort amenities.
- Other tasks may be asked by management as needed.
Benefits
- Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
