Front Desk Clerk - On-Call

PCH Hotels & Resorts•Mobile, AL

16h•Onsite

About The Position

At Renaissance Riverview Plaza Hotel, we pride ourselves on delivering unparalleled service in a beautiful environment. Our hotel is full of warmth, luxury, and modern amenities, offering our guests an unforgettable experience. We are seeking dynamic and results-driven candidates to join our team to deliver outstanding service to our guest. This is your opportunity to be part of a prestigious property within the Marriott family, where you can make a significant impact. We offer a collaborative work environment, opportunities for growth, and the chance to work with a passionate team dedicated to creating memorable experiences for our guests. As a member of our hospitality team, the primary responsibility of a Front Desk Clerk is to provide smooth guest arrival and departure procedures while maintaining high hospitality standards. This role is responsible for verifying the accuracy of room blocks, pre-registration, and pre-assignment of rooms, and properly assigning rooms based on room location, rate, guaranteed room types, Marriott Reward Members, or group status. This role also plays a vital role in handling guest concerns in a professional and timely manner, to find appropriate solutions and ensure guest satisfaction. The ability to empathize with guests and take swift action will contribute to creating a positive and memorable experience.

Requirements

Ability to empathize with guests and take swift action.
Knowledge of hotel credit, cash-in-advance, and check-cashing procedures.
Proficiency in handling cash transactions with accuracy and integrity.
Ability to maintain and complete Front Desk reports thoroughly.
Skill in assigning rooms based on various criteria.
Ability to respond to guest inquiries knowledgeably.
Understanding of qualified discounts and voucher application.
Efficiency in handling reservations and walk-in guests.
Professionalism in conducting check-ins and check-outs.
Ability to assist guests with safe deposit boxes.
Accuracy in posting, correcting, or adjusting charges to guest accounts.

Nice To Haves

Experience within the Marriott family.
Familiarity with Marriott Reward Members program.

Responsibilities

Warmly greets guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
Skillfully assign rooms based on room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, ensuring optimal guest experience.
Issue room keys and provide escort instructions to the Bellhop for smooth guest arrivals.
Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations.
Maintain up-to-date knowledge of groups or events in-house and current local events, ensuring guests are well-informed about relevant activities.
Understand qualified discounts, their availability, and the proper application of vouchers for eligible guests.
Handle future and same-day reservations efficiently, accommodating walk-in guests with professionalism and attention to detail.
Conduct guest check-ins and check-outs in a knowledgeable, efficient, friendly, and professional manner, ensuring a smooth process for guests.
Assist guests with the use of safe deposit boxes at the Front Desk, ensuring the security and confidentiality of their belongings.
Accurately post, correct, or adjust charges to guest accounts as necessary, maintaining precise records.
Be well-versed in hotel credit, cash-in-advance, and check-cashing procedures, adhering to established policies.
Maintain and complete Front Desk reports thoroughly, ensuring accurate and timely documentation.
Handle cash transactions with accuracy and integrity, following cash handling procedures meticulously.