AS - Front Desk Clerk

CommonBond•St. Paul, MN

10d•$20•Onsite

About The Position

Home is the foundation for everything in life. Since 1971, our model has been about supporting residents in finding stability and achieving their goals. It’s why we’re more than housing—we combine quality aô¯ordable homes with our on-site Advantage Services— because we believe that with the right support and opportunities, all people can thrive. Today, over 13,000 people—families, seniors, veterans, and people with disabilities and other barriers—call a CommonBond community “home.” Our core values are Respect, Integrity, Partnership, Innovation, and Excellence. We live these values and look for people who embody them to represent our organization in the community. If this sounds like you, please consider joining our team. CommonBond Communities invites qualified applicants to apply for the Front Desk Clerk position at our Lexington Commons property in Saint Paul, Minnesota. The Front Desk Clerk is responsible for greeting visitors, answering phones, keeping the building secure, and providing administrative support for site staô¯. Salary: $20.00 Per Hour Hours: 5pm-10:30pm Monday-Friday

Requirements

High school diploma or equivalent required.
Strong interpersonal and communication skills.
Ability to respond to emergency situations in a calm, professional manner.
Demonstrated experience working within diverse communities, which include people of various ages, gender, sexual orientations, national origins, income levels, ability levels, religious aô¯iliations, races, and languages.
De-escalation and negotiating techniques.
Be Certified in CPR and First Aid or have the ability to become Certified within 90 days of starting position.
Ability to sit for extended periods of time.
Ability to lift, carry, push and/or pull up to 50 lbs.
Ability to file documents.
Ability to enter data into a computer.
Ability to interact verbally with internal and external audiences.
Must be willing to work evenings and weekends as scheduled.

Nice To Haves

Prior experience in residential, hospitality, or social service settings preferred.
Familiarity with trauma-informed care and harm reduction principles is a plus.

Responsibilities

Greet residents, guests, and service providers warmly and professionally.
Monitor and log visitor access in accordance with building policies.
Provide basic resource information and assistance to residents as needed
Monitor building entrances and surveillance systems.
Conduct regular walk-throughs of the property to ensure safety.
Respond to emergencies by contacting appropriate services and following protocols
Answer phones, take messages, and direct calls.
Maintain accurate logs and incident reports.
Write shift reports and communicate with incoming staô¯.
Enforce house rules, visitor policies, and quiet hours.
Report violations or concerning behavior to property management and supportive housing coordinators.
Use a trauma-informed and harm-reduction approach in interactions.
Assist in creating a respectful, inclusive, and stable community.
Collaborate with property management and service teams to support housing retention
Communicate maintenance requests or cleaning needs related to common areas within the building to property management.
Report any hazards or facility issues promptly to property management.