Clerk - Front Desk

Bally's Chicago•East St. Louis, IL

15h•Onsite

About The Position

The Front Desk Agent is under the direct supervision of the Front Desk Supervisor, welcomes and serves guests in a courteous, efficient and friendly manner. Completes check in and check out for guests. Maintains guest confidentiality of all information. In addition to providing outstanding guest service to internal and external guests.

Requirements

High school diploma or equivalent required.
Experience with hotel operating systems preferred.
Previous experience with computers is preferred
Hotel Experience preferred

Responsibilities

Build guest and team member positive relations
Participates and conducts departmental meetings.
Ensure consistent high-quality service to all our team members and guests.
Perform a friendly, professional, and timely manner check in and checkout processes for arrivals and departures
Assigns guest accommodations in accordance with procedures and SOPs. Maintains room availability and reports any issues to supervision.
Handles assigned bank in accordance to established internal controls properly and performs accurately account postings to guest folios.
Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the reception desk's daily operation.
Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
Able to articulate amenities menu and process guests' orders and make reservations on behalf of the guest
Maintains guest folios, ensuring all room charges and credits are recorded in a timely manner.
Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
Brings any problems to the attention of the manager or supervisor on duty.
Performs related duties as assigned.
Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
Appropriately use all related equipment and point of sale systems.
Keep work area in a clean and orderly manner.
Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
Perform other duties as assigned or reasonably requested by any member of management.