Front Desk Clerk - Night Shift

Hilton Grand Vacations•Myrtle Beach, SC

1d•Onsite

About The Position

Horizon 77th seeks a dedicated Night Shift Front Desk Clerk to be responsible for night shift operations and daily night audit processes. This role is crucial for ensuring a positive guest experience during overnight hours and maintaining accurate financial records.

Requirements

Proficient English language skills.
Knowledge of Microsoft Office 365.
Ability to multi-task responsibilities and prioritize duties to meet interpersonal goals.
6 months of Customer Service Experience.
Experience in night audit operations.
Open and flexible availability, including weekends and holidays.

Nice To Haves

Experience as a Front Desk/Guest Services Agent.
Experience handling credit card transactions.
Background in Resort Hospitality or related industries.

Responsibilities

Greet guests and owners warmly upon arrival and provide a positive first impression.
Manage guest check-ins and check-outs efficiently and accurately.
Generate guest folios, process payments, and balance transactions.
Answer incoming calls and direct inquiries to the appropriate departments.
Receive housekeeping and maintenance requests or work orders and coordinate with the appropriate team members.
Prepare arrival packets and local area information for guests.
Maintain a clean, organized, and fully stocked front desk area.
Perform additional duties as assigned by leadership.
Complete nightly audit reports and ensure all system balances reconcile accurately.
Verify daily arrivals, departures, and occupancy statistics.
Review, post, and reconcile room rates, taxes, and applicable charges.
Balance credit card transactions and investigate discrepancies.
Prepare and distribute end-of-day and audit reports.
Identify and resolve discrepancies related to reservations, billing, or payments.
Ensure proper rollover of the property management system to the next business day.
Assist with late check-ins and address guest concerns during overnight hours.