Front Desk Clerk

Hilton Grand Vacations•North Myrtle Beach, SC

About The Position

Do you like being the face of a brand and lead all aspects of greeting and meeting guests? We are looking for a Front Desk Clerk to join our team at Shore Crest Vacation Villas I & II in North Myrtle Beach! As a Front Desk Clerk, you would ensure that every interaction with a guest or owner is a positive and memorable experience while checking them in and out of the property. Why do Team Members Like Working for us: Day 1 medical, dental and vision benefit Recognition Programs and Rewards Discounted resort rates worldwide! 401(k) program with company match. Paid Sick Days Employee stock program Tuition reimbursement programs Numerous learning and advancement opportunities Responsibilities Schedule Details: We currently have availability for all shift hours. Our resort is a 24-hour operation with an hourly wage based on your experience.

Requirements

6 months Customer Service Experience.
Proficient English language with the ability to communicate both verbally and in writing.
A courteous, professional conduct and presentation need to prevail when handling upset guests and difficult situations.
Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
Ability to multi-task responsibilities and prioritize duties to meet organizational targets and demands.

Responsibilities

Input information into the computerized reservations' system to update and maintain records.
Access reservation system to resolve unit availability and assists guests with reservations or changes as required.
Generate invoices and collects monies due through the rental program and through merchandise sales.
As well as maintain the safety deposit boxes.
Receive housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
Prepare and consistently restocks the front desk with supplies including preparing arrival packets.
Provide information on area attractions and resort amenities.