HOTEL FRONT DESK CLERK PART TIME

COLUSA CASINO RESORT•Colusa, CA

6d•$18 - $18•Onsite

About The Position

Registers guests, provides room assignments, checks-in, checks-out and cashiers in a friendly, professional manner to encourage repeat business. Provides exceptional guest service to ensure an outstanding experience and promotes return visits.

Requirements

High School Diploma or GED preferred
1 year minimum as Hotel Front Desk Clerk preferred
Sales experience preferred
Must be computer literate with MS Word, Excel and Outlook
Knowledge of Hotel Property Management Micros – Opera preferred
Must be computer literate with knowledge of MS Word, Excel, Opera, and Outlook
Strong customer service skills
Identifying opportunities and taking action to build strategic relationships to help achieve business goals
Demonstrates the ability to use good judgment in intense situations
Demonstrates capacity to train and lead, allocates decision making authority and or task responsibility to appropriate department staff to maximize the organizations and individuals effectiveness.

Responsibilities

Registers arriving guests, assigning rooms, issuing keys, and coordinating guest services with the bell staff, concierge and housekeeping in a friendly and positive manner.
Updates guest accounts to accurately reflect room service, phone usage and any other charges.
Calculates final bills and receives payment.
Directs calls from guests and may take room service orders.
Receives and sends emails (bookings, reservations, transport).
Resolves or refers to Front Desk Supervisor all guest concerns, complaints or suggestions in order to provide superior hotel service.
Collaborates with the Front Desk Supervisor on supply levels, ordering and requesting supplies.
Responds in a timely manner to all guest requests, special needs and information regarding the property or outlets.
Deposits guest's valuables or personal items in a secured safe deposit box.
Follows all departmental and Colusa Casino Resort policies and procedures.
May be required to act as a Reservation Agent or PBX operator as needed.
Promote a clean, safe, healthy and friendly work environment for employees and guests.
Remains up-to date about all promotions, upcoming events, area attractions and outlets available on the property.
Addresses guests concerns or refers them to the Supervisor in a continuous effort to provide excellent guest services.
Alignment with and demonstration of the organization's Vision, Purpose, Values, and Commitments is an essential function and expectation of this position.
Other job-related duties as assigned.