Hotel Night Clerk - front desk

Home2 Suites•Rowlett, TX

5d•Onsite

About The Position

Join our team at Home2 Suites by Hilton Rowlett Rockwall Marina as a Full-Time Hotel Night Clerk at our front desk! As the first point of contact for guests during the night, you will play a crucial role in ensuring their stay is comfortable and memorable. This exciting opportunity allows you to showcase your excellent communication skills and problem-solving abilities. With a competitive pay rate of $17.00 per hour, this position is located in Rowlett, TX. Don't miss out on the chance to be part of our dynamic team and make a difference in our guests' experience!

Requirements

Strong communication and interpersonal skills.
Proficiency in using hotel management software for tasks such as check-ins, check-outs, and generating reports.
Attention to detail.
Ability to multitask in a fast-paced environment.
Ability to remain calm and professional under pressure.
Team player.

Nice To Haves

Prior experience in customer service or hospitality is beneficial but not mandatory.

Responsibilities

Interact with guests, ensuring a seamless check-in and check-out process.
Answering phone calls.
Managing the front desk.
Conducting night audits to prepare reports for the next day.
Providing exceptional customer service in a timely manner to create a positive experience for guests during their stay.