101003 - Front Desk Clerk

VALENCIA GROUP•Lubbock, TX

11d•Onsite

About The Position

The Front Desk Agent is responsible for providing exceptional customer service by assisting guests with check-in, check-out, and other inquiries. This role supports the team by ensuring a smooth and welcoming experience for all guests, contributing to the overall operations of the hotel. This job is primarily going to be a 7AM to 3PM Monday-Friday position. Other shifts includes nights, weekends, and Holidays.

Requirements

Strong verbal and written communication skills
Effective time management and problem-solving skills
Ability to work well with a team and demonstrate attention to detail
Excellent organizational skills and interpersonal abilities
Valid driver's license.

Nice To Haves

Previous experience in a front desk or customer service role is preferred
High school diploma or equivalent preferred

Responsibilities

Perform check-in and check-out procedures efficiently.
Handle reservations, cancellations, and guest inquiries.
Maintain the cleanliness and organization of the front desk area.
Greet guests warmly and provide excellent customer service.
Following 18 core values and 5 star ingredients.
Respond to guest inquiries and resolve any issues or complaints.
Ensure guest satisfaction by accommodating special requests.
Assist in training new front desk agents as needed.
Support team performance by collaborating with colleagues.
Communicate effectively with the front office manager and other departments.
Communication with fellow employees and provide a detailed pass on to next shift.
Report any incidents or safety concerns immediately.
Follow all hotel policies and procedures.
Adhere to safety standards and maintain a safe working environment.
Maintain cleanliness and organization in all work areas.
Display courteous behavior with guests and team members.
Report any unsafe conditions immediately.
Ensure hotel equipment is in proper working condition.
Perform any additional duties as assigned by the supervisor.