101003 - Front Desk Clerk

SOUTHERN STAR COURT MANAGEMENT CORP•College Station, TX

1d•Onsite

About The Position

The Front Desk Clerk is responsible for contributing positively to a collaborative team environment within the Front Office and across all departments. This role involves anticipating and preparing for guest needs, ensuring all requests are handled efficiently and thoughtfully. The Front Desk Clerk will participate in ongoing training and development to enhance service delivery and product knowledge, and adhere to all Hotel Valencia Group (and affiliates) policies, procedures, and safety standards. Reliable attendance and flexibility in scheduling based on business demands are essential. The role requires delivering exceptional guest service by greeting and engaging guests, maintaining a visible and approachable presence at the desk, and proactively assisting guests with questions, directions, hotel services, and local recommendations. Demonstrating ownership by resolving guests and associate concerns professionally, thoroughly, and in a timely manner, escalating when appropriate, is key. Maintaining a clean, organized, and fully functional front desk environment and equipment, and completing daily shift tasks and required reports are also core responsibilities. The Front Desk Clerk will coordinate guest services such as transportation, room escorts, and special requests, and communicate effectively with other departments to support seamless guest experiences. Additional duties and responsibilities may be assigned by Front Office leadership or Manager on Duty. The ultimate goal is to create memorable, personalized experiences that make each guest feel recognized and valued, anticipating guest needs before they are expressed whenever possible, and always upholding the company’s Core Standards, ensuring service is personalized, attentive, and consistent with brand expectations. Confidentiality of guest and hotel information must always be maintained.

Requirements

Excellent customer service skills
Strong English communication and organizational skills
Must be available to work mornings, nights, weekends, and holidays

Nice To Haves

Hospitality experience preferred

Responsibilities

Contribute positively to a collaborative team environment within the Front Office and across all departments
Anticipate and prepare for guest needs, ensuring all requests are handled efficiently and thoughtfully
Participate in ongoing training and development to enhance service delivery and product knowledge
Adhere to all Hotel Valencia Group (and affiliates) policies, procedures, and safety standards to support efficient operations
Maintain reliable attendance and flexibility in scheduling based on business demands
Deliver exceptional guest service by greeting and engaging guests, maintaining a visible and approachable presence at the desk
Proactively assist guests with questions, directions, hotel services, and local recommendations
Demonstrate ownership by resolving guests and associate concerns professionally, thoroughly, and in a timely manner, escalating when appropriate
Maintain a clean, organized, and fully functional front desk environment and equipment
Complete daily shift tasks and required reports to ensure operational readiness and accuracy
Coordinate guest services such as transportation, room escorts (full or partial), and special requests
Communicate effectively with other departments to support seamless guest experiences
Perform additional duties and responsibilities as assigned by Front Office leadership or Manager on Duty
Create memorable, personalized experiences that make each guest feel recognized and valued
Anticipate guest needs before they are expressed whenever possible
Always Uphold the company’s Core Standards, ensuring service is personalized, attentive, and consistent with brand expectations
Always maintain confidentiality of guest and hotel information