Front Desk Clerk (Flexible/Weekends only)
About The Position
As a member of our hospitality team, the primary responsibility of a Front Desk Clerk is to provide smooth guest arrival and departure procedures while maintaining high hospitality standards. This role is responsible for verifying the accuracy of room blocks, pre-registration, and pre-assignment of rooms, and properly assigning rooms based on room location, rate, guaranteed room types, Marriott Reward Members, or group status. This role also plays a vital role in handling guest concerns in a professional and timely manner, to find appropriate solutions and ensure guest satisfaction. The ability to empathize with guests and take swift action will contribute to creating a positive and memorable experience.
Responsibilities
- Warmly greets guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
- Skillfully assign rooms based on room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, ensuring optimal guest experience.
- Issue room keys and provide escort instructions to the Bellhop for smooth guest arrivals.
- Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations.
- Maintain up-to-date knowledge of groups or events in-house and current local events, ensuring guests are well-informed about relevant activities, etc.
Benefits
- Full health benefits with multiple packages to choose from to meet your needs, including FSA and HSA options
- 401k with matching
- Extensive travel, golf, F&B, and retail discounts
- And much more!
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
