Front Desk Clerk

LIVINN HOTELS LTD•Sharonville, OH

12d•Onsite

About The Position

LivINN Hotels is seeking a Front Desk Clerk/Night Auditor to operate the front desk and assist guests with inquiries and other needs during registration, stay, and checkout. This role requires performing additional job-related responsibilities and duties as assigned and/or necessary. Part-time and full-time positions are available. The starting pay is $15.00 per hour, with supplemental benefits available. LivINN Hotels LTD is an Equal Opportunity Employer.

Requirements

Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills including dealing with difficult and rude patrons.
Excellent organizational skills and attention to detail.
Familiarity with local areas with the ability to provide directions and maps to local attractions and destinations.
High school diploma or equivalency preferred.
Must be able to pass background check.

Responsibilities

Efficiently manages the operations of the front desk, ensuring minimal time is required for check in and checkout.
Warmly and professionally welcome all guests.
Uses “Magic Formula” when answering reservation inquiry phone calls.
Treat requests with professionalism, tact, and a courteous manner.
Ensures the lobby and shared areas are neat and orderly.
Maintains knowledge of hotel policies including room rates, discounts, special offerings, and community events.
Maintains knowledge of upcoming events, local area, and hotel offerings.
Performs other related duties as assigned.
Complete shift duties according to checklist
Accurately balances assigned cash drawer at end of shift.
Ensures prompt delivery of final bills to guests.