Night Audit & Front Desk Clerk - Holiday Inn VA Beach North
About The Position
The Front Desk Clerk & Night Auditor is responsible for providing professional and courteous service to guests while managing the daily operations of the hotel front desk during both daytime and overnight shifts. This role serves as a primary point of contact for guests and is responsible for check-in and check-out procedures, managing reservations, addressing guest inquiries, and maintaining accurate records of bookings and payments. In addition, the role performs night audit responsibilities, including balancing daily transactions, reconciling financial reports, completing end-of-day system procedures, and preparing operational reports for management. The Front Desk Clerk & Night Auditor plays a key role in creating a welcoming guest experience while ensuring accurate financial reporting and smooth overnight hotel operations.
Requirements
- High school diploma or equivalent required
- Previous experience as a hotel front desk agent, night auditor, receptionist, or similar customer service role preferred.
- Experience working with hotel reservation systems such as Cloudbeds, RoomKeyPMS, or similar property management systems preferred.
- Familiarity with online travel and booking platforms such as Booking.com and TripAdvisor preferred.
- Experience providing customer service in a hospitality or service-oriented environment.
- Basic knowledge of financial reconciliation or night audit procedures preferred.
- Strong customer service orientation and commitment to guest satisfaction.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities in a fast-paced environment.
- Ability to handle guest concerns and resolve issues in a professional and courteous manner.
- Attention to detail and ability to maintain accurate records and transactions.
- Ability to work independently while collaborating effectively with other departments.
- Basic computer proficiency and ability to learn hotel management systems.
- Professional appearance and demeanor when interacting with guests and team members.
Nice To Haves
- Coursework or a degree in hospitality, tourism, or hotel management preferred.
Responsibilities
- Greet and welcome guests upon arrival and complete check-in and check-out procedures in accordance with hotel standards.
- Register guests by collecting and verifying necessary information including contact details, identification, and payment information.
- Manage online, phone, and in-person reservations, ensuring accurate entry into the property management system.
- Inform guests about available rooms, hotel rates, amenities, and property services.
- Verify guest payment methods and process transactions in accordance with hotel policies.
- Maintain accurate and up-to-date records of reservations, room assignments, and payments.
- Respond promptly and professionally to guest inquiries, requests, and complaints.
- Coordinate with housekeeping to ensure rooms are clean, ready, and properly prepared for arriving guests.
- Confirm group reservations and assist with arrangements for group arrivals, events, or VIP guests.
- Promote and upsell hotel services, amenities, and facilities when appropriate.
- Perform night audit responsibilities, including balancing daily transactions and reconciling guest accounts.
- Complete end-of-day financial procedures and ensure all hotel systems and accounts are properly updated.
- Prepare and distribute daily audit and operational reports for management review.
- Monitor hotel activity during overnight shifts and address any guest concerns or operational issues.
- Assist late-night guests with check-ins, check-outs, and inquiries.
- Follow front office policies and procedures to ensure smooth daily and overnight operations.
- Perform additional duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
