Front Desk Agent | Jacksonville Holiday Inn

SHANER • Jacksonville, FL

23h • Onsite

About The Position

Shaner Hotels has an immediate opportunity for a Front Desk Agent at our Holiday Inn (98 rooms) located in Jacksonville, Florida. The hotel is conveniently located near shops, eateries, the University of North Florida, Mayo Clinic, and Florida State Community College South Campus. It is also a short drive to the beaches and Jacksonville's Timucuan Ecological and Historical Preserve. The hotel features large conference and banquet space suitable for meetings and social functions.

Requirements

• High school graduate or equivalent.
• Minimum one year customer service experience.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.

Nice To Haves

• Previous hotel experience preferred.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently.
• Process all payments according to established hotel requirements.
• Provide information and services to any guest or visitor in a friendly, professional manner.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED