FRONT DESK CHECK IN/OUT (10968)

FIRST UROLOGY P S C•St. Matthews, KY

2d•Onsite

About The Position

Greets patients and visitors in a professional, friendly and hospitable manner, responsible for answering incoming calls, providing information, transferring calls or taking messages per instruction from appropriate provider/clinician, documents information in appropriate methods. Responds to patient requests/messages, gives information, sets appointments, etc. Skilled in written and verbal communication to assist with a variety of issues. Excellent ability to multitask required. Demonstrates exceptional customer service skills, must be able to work well in a fast-paced environment and learn quickly.

Requirements

Minimum of 1 year experience a medical receptionist and/or medical assistant.
Knowledge of medical terminology.
Knowledge and understanding of HIPAA requirements.
Two years of full-time experience working in a professional office environment
Excellent written and verbal command of English.
Demonstrated data entry skills, advanced software use, including Microsoft Office.
Excellent customer service skills and ability to be compassionate.
Successful clearance screen through the Office of Inspector General (OIG) for federal health programs.

Nice To Haves

associate degree or higher a plus.

Responsibilities

Acknowledge all patients in a professional and timely manner.
Exhibit excellent customer service internally with patients and other external contacts.
Educate patients regarding upcoming visits, locations, times, etc.
Provides a variety of information.
Accurately documents all conversations, calls and actions in patient's electronic medical record and any supporting log.
Verify billing items are correct and approved.
Refer unresolved patient issues to designated departments for further investigation.
Schedules appointments for follow-ups and established patients.
Verifies insurance and obtains authorizations.
Provides patients with lab orders at check out
Coordinates doctor to doctor referrals
Verifies insurance and obtains prior authorizations
Enters labs and scans into patient charts
Maintains an organized lobby during open hours
Maintains established productivity benchmarks to meet goals in a fast paced, stressful environment.

Benefits

401(k) company contribution of 7.5% annual salary (whether you contribute or not)
Dental insurance
Health insurance
Vision
Company Paid Life insurance 20k
Company Paid AD&D 20K
Company Paid Long-Term Disability 60%
6 Days of Sick Time
8 Paid Holidays
10 Days of Vacation Time
Cabin/Condo for vacations