Front Desk Bellman

Bass Pro Shops•Ridgedale, MO

55d•Onsite

About The Position

Maintains a safe and secure environment for guests and employees by patrolling and monitoring the Buffalo Ridge Cottage area, welcoming all guests to the hotel and assisting with luggage, transportation, and guest requests. The Bellman is the main contact for the cottages and is responsible for ensuring guests have a pleasant stay. While on duty, the Bellman acts as the supervisor and performs all tasks necessary to ensure a relaxing and enjoyable experience for all guests.

Requirements

High School Diploma or Equivalent
Class E Driver’s License. Ongoing verification of driving eligibility will be conducted to ensure compliance with company and regulatory standards.
1+ year of experience as a bellman or related field.
Must be 18 years of age to drive a company vehicle.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.
Ability to effectively adjust to major changes in work tasks or the work environment.
Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
Must have a safe driving record

Responsibilities

Inform guests and visitors about the hotel’s facilities and services
Open the front door and welcome the guests upon arrival
Driving shuttles
Transport departing/arriving guest’s luggage from the room to the lobby/lobby to the room
Assists with removal of debris from walkways including snow
Keep the bell stand and front desk areas clean and organized
Controls traffic by directing drivers, and resolves parking issues with guests
Respond to emergencies and requests for service
Secures premises and personnel by patrolling property; inspecting buildings, equipment, and access points; permitting entry
Develop a thorough knowledge of the accommodations, rates, packages and booking procedures.
Performs preventive maintenance and general repairs on public spaces, guest accommodations and facilities that impact guest’s immediate needs
Assists guests with room swaps including the safe transport of luggage if needed
ALL OTHER DUTIES AS ASSIGNED