Overnight Front Desk Attendant

Dial Silvercrest Corp•Omaha, NE

8h•Onsite

About The Position

This position provides an overall welcoming environment while ensuring a safe and secure community during overnight hours. This role supports resident needs, monitors the community, and responds to emergencies as needed.

Requirements

High School diploma or GED
Experience in customer service, hospitality, or senior living
Must be at least 21 years of age
Basic computer skills, including phone systems
Strong communication and problem-solving skills
Ability to work independently with attention to detail
Professional and calm demeanor, especially in emergency situations
Ability to remain alert and attentive throughout overnight hours.
Promote teamwork in providing services to residents.

Nice To Haves

Willingness to learn and help others
Enjoyment in working with older adults

Responsibilities

Monitor front desk operations during overnight hours and maintain a visible presence.
Welcome all guests warmly, determine nature of business, assist with sign-in procedure, and announce guest to appropriate personnel or resident.
Monitor the community through periodic rounds, including common areas and entry points, to ensure a safe and secure living environment residents.
Respond to resident requests or concerns in a timely manner.
Respond to emergency situations by following established procedures and notifying appropriate personnel.
Maintain accurate log of incidents, rounds, and overnight activity.
Answer and direct phone calls, take messages, and respond to inquiries.
Deliver newspapers to resident apartments or mailboxes.
Perform light cleaning of common areas, public bathrooms, windows, floors, and light fixtures.
Empty trash in all the common areas including the office, kitchen, and resident trash rooms.
Provide support to other departments, as assigned by supervisor.
Report on-the-job injuries to the supervisor before the end of the work shift on the day the injury occurs.
Maintain confidentiality of resident and community information.
Other duties as assigned.