NTC Front Desk Attendant (Part-Time)
About The Position
As a Front Desk Representative, you will be the welcoming face of the USTA Billie Jean King, National Tennis Center, ensuring a positive experience for all players, students, and guests visiting our facility. Warmly greet visitors, assist with check-ins, and connect guests to court times, lessons, and program offerings. Manage point-of-sale transactions and court reservations efficiently in our booking system. Enforce facility policies and safety standards for court access, bookings, and site usage. Assist with the Programs department on community outreach, site visits, and website course listings. Work in conjunction with the program’s department to ensure that all classes are uploaded to the NTC website in a timely manner. Answer customer inquiries via phone and in person regarding pricing, schedules, and event details. Monitor court usage, operate lighting control panels, and maintain accurate patron profiles. Support special events and key operations, including US Open assignments directed by the ITC Manager of Operations and Sr. Business Manager.
Requirements
- Previous customer service, hospitality, front desk, or related experience preferred
- Strong interpersonal, verbal, and written communication skills, with a professional phone manner
- Basic computer proficiency and ability to learn point-of-sale, reservation, and scheduling systems
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities
- Ability to remain professional, composed, and customer-focused in a fast-paced environment
- Ability to work independently and collaboratively as part of a team
- Must be available to work evenings, weekends, holidays, and special events as needed
- Must be able to work onsite at the USTA Billie Jean King National Tennis Center
- Must be available to work a part-time schedule of up to 28 hours per week
Nice To Haves
- Bilingual skills are a plus, but not required
Responsibilities
- Greet visitors warmly
- Assist with check-ins
- Connect guests to court times, lessons, and program offerings
- Manage point-of-sale transactions
- Manage court reservations efficiently in the booking system
- Enforce facility policies and safety standards for court access, bookings, and site usage
- Assist with the Programs department on community outreach, site visits, and website course listings
- Ensure all classes are uploaded to the NTC website in a timely manner
- Answer customer inquiries via phone and in person regarding pricing, schedules, and event details
- Monitor court usage
- Operate lighting control panels
- Maintain accurate patron profiles
- Support special events and key operations, including US Open assignments
Benefits
- 401(k) plan with employer matching of up to 3%, eligible after completing 1,000 hours of work within a 12-month period
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
