Front Desk Attendant (2nd shift) - Weekends

Aileron Management LLC • Brookfield, WI

1d • Onsite

About The Position

The Hampton Inn Brookfield/Milwaukee is looking for a part-time, 2nd shift, Front Desk Attendant to provide exceptional customer service to our guests. We are looking for someone who can work weekends. This role involves greeting guests, managing all aspects of their stay, and providing exceptional customer service. You will also be checking in and checking out guests as they arrive and depart.

Requirements

• Must be at least 18 years old
• Attention to detail
• Ability to work weekends and holidays

Nice To Haves

• Passion for hospitality
• Motivated to enhance the guest experience
• Ability to work with a team
• Ability to work in a fast-paced environment
• Hotel experience preferred
• Customer service experience preferred
• Availability to work a flexible schedule: weekends, and holidays

Responsibilities

• Greet and interact with guests in a warm, friendly and professional manner.
• Use computer system to make reservations, check-in and check-out hotel guests, and process payments.
• Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs.
• Promptly handle guest service requests and guest complaints to meet and exceed guest expectations.

Benefits

• Sign-on bonus of $750 paid out at 2 months, 4 months, and 6 months of employment.
• 401(k) with company match
• Employee Assistance Program
• Referral Program - Earn $500 for referring someone
• Employee Recognition Program - earn gift cards
• Employee discounts
• On-Demand Pay - Access to earned wages before you get your regular paycheck
• Double-time pay on Company holidays - 7 per year
• Hilton employee Team Member Travel Program: up to 30 room nights per year from $35 and up, 50% off for family and friends, and 50% off at hotel operated restaurants

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed