Front Desk Attendant Part Time/Full Time 3pm-11pm, 11pm-7am

Hotel Royal OakRoyal Oak, MI
Onsite

About The Position

Hotel Royal Oak is a boutique, retro-modern motor lodge just steps from downtown. We’re built around energy, music, and connection; offering a social, design-forward stay with a laid-back but polished vibe. We’re not your typical hotel, and we’re not looking for typical team members. We’re looking for a dependable, guest-focused Front Desk Attendant to join our team. This role is the face of the hotel, handling check-ins, guest interactions, and helping create a seamless and memorable stay. This position is available for both afternoon/evening (3PM–11PM) and overnight (11PM–7AM) shifts.

Requirements

  • Strong reliability and punctuality (non-negotiable)
  • Excellent communication and people skills
  • Ability to stay calm and solution-oriented under pressure
  • Hospitality or customer service experience preferred
  • Comfortable working independently, especially for overnight shifts
  • Must be 21+

Nice To Haves

  • Bartending or bar knowledge is a plus (we can train the right person)

Responsibilities

  • Welcome guests with a confident, friendly, and professional presence
  • Check guests in and out using our PMS system
  • Handle guest requests, questions, and problem resolution in real time
  • Support bar service, room service, and lobby experience when needed
  • Maintain cleanliness and presentation of the front desk and lobby
  • Monitor property activity and ensure a safe, secure environment (especially overnight)
  • Communicate clearly with team members across shifts

Benefits

  • Unique boutique hotel environment (music, events, social atmosphere)
  • Opportunity to learn both hotel operations and bar service
  • Flexible scheduling (part-time or full-time roles available)
  • Opportunity for tips
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