Front Desk Attendant

Fitness Formula Clubs (FFC) • Chicago, IL

2d • $17 • Onsite

About The Position

The Front Desk Attendant is responsible for creating a great first impression of the club by greeting members by name and checking them in. This role acts as a liaison between members and the Membership Department, answers incoming calls professionally, and fields member questions, concerns, and complaints. The attendant also performs opening and closing functions for the front desk, handles payments, and ensures the cash drawer is balanced. Additionally, they are responsible for maintaining a clean, safe, and healthy environment for everyone at the club and attending required meetings. FFC offers a robust training program, including hospitality courses, mandatory for all employees within their first 90 days.

Requirements

• Ability to greet members by name
• Ability to check-in members and guests
• Ability to act as liaison between members and Membership Department
• Ability to answer incoming calls professionally
• Ability to field member questions, concerns, and complaints
• Ability to perform opening and closing functions
• Ability to take payment and balance cash drawer
• Ability to attend meetings
• Ability to provide a clean, safe, and healthy environment

Nice To Haves

• Interest in full-time or part-time employment

Responsibilities

• Greet members by name and create a great first impression of the club
• Check-in members and guests to the club
• Act as liaison between current and prospective members and Membership Department
• Answer incoming calls professionally
• Field all member questions, concerns, and complaints; Provide additional support to the Membership Experience Manager as needed
• Perform opening and closing functions regarding the front desk
• Take payment as needed and ensure the cash drawer is balanced at the start and end of the shift
• Attend all required department and club staff meetings
• Provide a clean, safe and healthy environment for members, guests, and co-workers

Benefits

• Medical (Full-time employees)
• Dental
• Vision
• 401K with company match
• Company-paid Life Insurance (Full-time employees)
• Professional Development (FFC matches 50% of educational costs up to $200/year for Full-time employees)
• Discounts on certifications (e.g., Pilates, Yoga, Personal Trainer)
• Access to FFC University courses and discounted certifications
• Complimentary access to all FFC locations
• 25% off Spa, Retail, and Fitness classes
• Pet Insurance
• T-Mobile discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed