Front Desk Attendant

UFC GYM Woodbridge•Woodbridge Township, NJ

9d•Onsite

About The Position

The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.

Requirements

Must be energetic and possess a very friendly, outgoing personality and positive attitude
Possess strong interpersonal and communication skills, including telephone etiquette
Possess a strong customer service focus, diplomacy and professionalism
Understands and follows oral and written instructions
Able to multi-task and perform tasks with accuracy and attention to detail
Ability to maintain cleanliness and organization in a fast-paced environment
High school diploma or GED required
Current CPR/AED certification

Nice To Haves

Gym/Fitness industry experience preferred, but not required

Responsibilities

Assists with membership sales, new member enrollments, guest pass processing, collection of late dues, and maintains a clean and organized front desk, lobby, and locker room environment through routine cleaning, mopping, dusting, replenishing supplies, and freshening common areas.
Ensures that guests and members are warmly greeted and promptly assisted
Ensures incoming calls are answered in a professional and efficient manner
Ensures proper member check-in procedures are followed
Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
Immediately reports or escalates to management any unsafe conditions or emergency situations
Maintains a clean, organized, and welcoming front desk and lobby environment at all times
Keeps front desk, lobby, locker rooms, and common areas neat, clean, and presentable at all times
Performs routine cleaning duties including mopping, dusting, wiping surfaces, and trash removal
Replenishes supplies such as paper products, soap, sanitizing stations, and locker room amenities as needed
Freshens and maintains locker rooms to ensure a clean and comfortable member experience
Monitors club cleanliness standards and immediately addresses or reports maintenance and sanitation concerns
Monitors retail goals and ensures club is on track to meet and exceed assigned goals
Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club