Front Desk Attendant (2nd shift) - Weekends

Aileron Management • Brookfield, WI

1d • Onsite

About The Position

The Hampton Inn Brookfield/Milwaukee is looking for a part-time, 2nd shift, Front Desk Attendant to provide exceptional customer service to our guests. This role involves managing all aspects of a guest's stay, including check-ins and check-outs, while ensuring a warm, friendly, and professional interaction. The ideal candidate will be motivated to enhance the guest experience, work well in a team, and thrive in a fast-paced environment.

Requirements

• Must be at least 18 years old
• Attention to detail
• Hotel experience preferred
• Customer service experience preferred
• Ability to work weekends and holidays
• Availability to work a flexible schedule: weekends, and holidays

Nice To Haves

• Passion for hospitality
• Motivated to enhance the guest experience
• Ability to work with a team
• Ability to work in a fast-paced environment
• Attention to detail

Responsibilities

• Greet and interact with guests in a warm, friendly and professional manner.
• Use computer system to make reservations, check-in and check-out hotel guests, and process payments.
• Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs.
• Promptly handle guest service requests and guest complaints to meet and exceed guest expectations.

Benefits

• Sign-on bonus of $750
• 401(k) with company match
• Employee Assistance Program
• Referral Program - Earn $500 for referring someone
• Employee Recognition Program - earn gift cards
• Employee discounts
• On-Demand Pay - Access to earned wages before you get your regular paycheck
• Double-time pay on Company holidays - 7 per year
• Hilton employee Team Member Travel Program: up to 30 room nights per year from $35 and up, 50% off for family and friends, and 50% off at hotel operated restaurants

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed