Front Desk Attendant - Casper Recreation Center

City of Casper • Casper Recreation Center - Casper, WY

1d • Onsite

About The Position

Join the team at Casper Recreation Center as a Part Time Front Desk Attendant and help create a welcoming, positive experience for our community every day. As one of the first people visitors see when they arrive, Front Desk Attendants play an important role in helping guests feel informed, supported, and excited to enjoy the facility. This position is ideal for someone who enjoys working with people, staying active and engaged throughout the day, and contributing to a friendly, team oriented environment. A typical day includes greeting customers, answering questions, and helping visitors navigate the facility and its programs. Staff assist with admissions, activity registrations, and cashiering duties while learning proper cash handling procedures and front desk operations. Because the front desk is a fast paced environment, employees regularly assist multiple customers at once, respond to questions or concerns, and manage a variety of tasks throughout their shift. Staff also help maintain a clean and professional front desk area, follow safety procedures, and ensure guests have a safe and enjoyable experience at the Recreation Center and Aquatic Center.

Requirements

• Provide excellent customer service
• Handle multiple tasks and prioritize effectively
• Learn cashiering and registration procedures
• Maintain professionalism and attention to detail
• Represent the City of Casper and its core values in a positive manner
• Knowledge of receptionist and customer service principles.
• Knowledge of cashiering and mathematical calculations.
• Knowledge of record keeping.
• Ability to work a variety of shifts including weekends and holidays.
• Ability to learn cashiering methods and procedures.
• Ability to learn cash register operation.
• Ability to routinely demonstrate the City of Casper core values.
• Ability to follow all City safety rules and procedures and reports all accidents/incidents immediately to supervisor.
• Ability to facilitate visitor and customer traffic to their appropriate destination.
• Ability to encourage safety protocols to all visitors and customers.
• Ability to respond to inquiries, complaints, and requests.
• Ability to maintain attention to detail in a work situation with frequent interruptions.
• Ability to handle multiple customers at the same time.
• Ability to learn general facility layout to provide assistance to visitors and customers.
• Ability to organize and/or prioritize to be efficient and effective with multiple tasks.
• Ability to operate modern office equipment, software, and operating systems/applications.
• Ability to maintain a neat and professional appearance.
• Ability to communicate effectively.
• Ability to follow written and verbal instructions and direction.
• Ability to establish and maintain effective working relationships with those contacted in the course of work.
• Skill in cashiering and mathematical calculations.
• Skill in record keeping.
• Skill in conflict resolution.
• Skill in operation of modern office equipment, software, and operating systems/applications.
• Skill in operating in a courteous, knowledgeable and tactful manner with customers, staff and general public.
• Skill in oral communication sufficient to exchange or convey information and to receive work direction.
• Must be at least 16 years of age, preferably 18 years of age or older.

Nice To Haves

• High school diploma or equivalent (G.E.D.) preferred.
• First Aid/CPR preferred.
• Six months experience in a public setting providing customer service preferred.

Responsibilities

• Attend the front desk of a Parks and Recreation facility and provide general information in person, online, or by telephone, about assigned recreational facility such as the services provided, processing registrations, issuing memberships, passes, taking associated fees and cashiering, food and retail sales, and similar customer service duties.
• General oversight of participants to ensure participant safety and compliance with appropriate policies and general information about the facility and/or events.
• Opens and close facilities as assigned and conduct walkthroughs for participant counts as needed.
• Assists with basic receptionist and clerical work including recordkeeping.
• Prepares and serves food such as popcorn, hotdogs, pretzels, and fountain sodas using standard formulas or following directions as assigned.
• Stocks supplies such as food or retail sales inventory in a safe and efficient manner.
• Maintains clean and orderly cashier station and performs routine cleaning tasks as assigned.
• Represents the City of Casper by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor.
• Performs other duties of a similar nature or level.

Benefits

• Training to help employees learn the facility layout, customer service expectations, cashiering procedures, and other skills needed to succeed.
• Flexible scheduling

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED