SWIM CENTER - FRONT DESK ATTENDANT

Columbia Association•Columbia, MD

6d•Onsite

About The Position

Front Desk Attendants are responsible for greeting, assisting, and directing members, guests, and team members as appropriate. They must have excellent people skills and enjoy a fast-paced environment. The pay rate for this position is $18.55. CA offers a positive, fun work environment and a generous benefits package. Part-time benefits include a free Fit & Play membership, Wellness benefits w/Perks and some paid leave.

Requirements

No prior experience required.
Minimum high school attendance
Has clear oral and written communication skills for telephone and email.
Able to work diligently and independently.
Must have a professional appearance, a pleasant, helpful attitude and enjoy customer service.
Works well under pressure and unsupervised.
Strong written and verbal communication skills
AED, CPR, and First Aid
Must be able to work weekends and holidays

Responsibilities

Offers quality customer service to members, guests, and team members.
Checks-in members and ensures membership is current.
Provides good customer service in person and on telephone
Maintains a neat and orderly Front Desk and Lobby area.
Greets guests and enters them into the software management system.
Organizes and works independently on multiple tasks and completes assignments within deadlines.
Manages incoming calls, transfers calls, and takes messages.
Staff working an evening/closing shift must be able to provide 15 hours of availability per week and work 10 hours per week.
If you work an evening shift you will be responsible for facility cleaning at the end of the shift.
Answers member questions and assists in resolving member concerns.
Knowledge of Club programs, activities, and policies.
Operating cash register and computer
Enters customer data and ensures accuracy of data entry.
Performs all point-of-sale transactions.
Effectively follow directions from management, verbally or in writing.
Performs other related duties as required.